Privacy Policy

This Privacy Policy sets out the basis on which we will process any personal data, including without limitation, payment data, and other data we collect from you or from other sources or those you provide to us (which are referred thereto as "Data") for your access and use of the www.YallaPick.com website and/or the YallaPick mobile application (collectively referred to as the “Website”), services and applications (collectively referred thereto as the “Services”). We understand the importance of this data, and we are committed to protecting and respecting your privacy. Please read the following carefully to understand our practices in respect of the data. By using our services, you consent to the handling of data in accordance with this Privacy Policy.

First-person references (or similar) in this Privacy Policy are references to YallaPick Group for Electronic Transactions LLC, which is owned by  YallaPick Group

We are committed to adopting the highest standards when it comes to how we collect, use and protect your personal information, and accordingly we have developed this Privacy Policy ("Policy"), which: we may collect and process the following data

Personal Information that we collect:

When you sign up for our services, we may collect:

1. The data you provide by filling out forms on the Website, including data that was provided when registering to use the Website and other shared registrations (for example, logins to social networking websites), subscribing to our services, publishing materials, or ordering other services.
2. The data you provide when entering a competition or promotion through our Website, completing a survey or polling, or submitting reviews, testimonials or feedback.
3. Data you provide to us, or that we may collect from you, when you tell us about any difficulty you encounter when using our site.
4. Correspondence record if you contact us.
5. Purchase / order services or products from any of our affiliates over the phone, in-store or online.
6. The use of any of our platforms, including websites (“Our Websites”), public Wi-Fi networks, or mobile applications (“Our Mobile Apps”)
7. General, aggregate, demographic and non-personal data.
8. If you download or use our Mobile Application, we may be able to access details about your location and your mobile location, including your device's unique identifier.
9. Details of the transactions you have made through our website and details of our processing and delivery of the goods you have ordered.
10. Details about your computer, including, for example, your IP address, operating system and browser type, as well as data about your general use of the Internet (for example: using technology that stores data on or accessing your device , such as cookies, conversion tracking code, web beacons, etc. (collectively, “Cookies”).
11. Your email address that was provided to us by third parties who confirmed to us that they obtained your consent to share your email address.
12. Any other data we consider necessary to enhance your experience using the Website.
13. Transaction information, including in-store and online purchases for which you earn points and how you use points, coupons and vouchers within our affiliates or with other partners.
14. When you contact us or we contact you or participate in promotions, contests, surveys or surveys about our Services, we may collect:
15. Personal information you provide about yourself.
16. Details of emails and other digital communications we send to you including information about emails you open and links you click on; And
17. Your feedback and contributions to customer surveys and questionnaires.

Contact you and interact with you

We may use your personal information when communicating with you to:

• Contacting you about our services, for example by phone, e-mail or post or by responding to your posts to us on social media;
• Administer promotions and competitions in which you participate, including those we run with our suppliers and partners;
• Inviting you to manage and participate in customer surveys, questionnaires and other market study activities carried out by Majid Al Futtaim Company and other institutions on our behalf.

Within the frame of our legitimate business interests, we must be able to provide you with appropriate answers and notices about our available services.

Managing and improving our daily operations

We analyze information about the ways you use our services to:

• Manage and improve our websites and mobile applications;
• Help develop and improve our range of products, services, stores, information technology systems, technical expertise and the way we communicate with you;
• Detect and prevent fraud or other crimes

 It is in our legitimate business interests to use the information provided to us for this purpose so that we can understand any problems with our Services in order to improve them.

 To whom is your data disclosed?

The data and information of our customers is an integral part of our work, and therefore we are keen not to share this data and information except as mentioned below and with companies that follow and exercise protection features:

• Third Parties: We may cooperate either with our affiliates or non-affiliated service providers (for example: logistics companies used to deliver products to you, marketing companies, payment processors for online transactions, etc.). These companies or organizations may save data in order for you to use the Services more effectively. We may also receive data from these companies (for example: delivery data and updated addresses), for the purpose of using them (for example: to correct our records and deliver goods for any purchase you make). By using the Website, you consent to the transfer, storage, use and disclosure of data between our affiliates and non-affiliated service providers wherever they are located. Provided that these companies or institutions are contractually obligated to respect data privacy. if any applicable law or public authority requires us to share personal information; if we have to share personal information to establish, exercise or defend our legal rights (including providing personal information to third parties for the purposes of fraud prevention and credit risk reduction); If we share personal information with an organization to which we sell, transfer, merge or amalgamate with (or negotiate with any of the foregoing) any of our business, rights or obligations under any agreement we may enter into with you in this respect. In the event of a transfer, sale, merger or amalgamation taking place, the organization that obtains your personal information may use that information in the same way it would share the personal information with any organization to which we transfer our legal ownership; or if we share personal information with any party to whom we transfer or may transfer our rights and obligations under our agreement with you.
• Marketing and promotions: We may also use data to provide you with information about certain goods and services that you may be interested in as a result of searching and browsing the Website, as well as service messages, improvements, additions, features and special offers. We may also communicate with you via various channels, including but not limited to emails, web notifications, publications, telephone, application messages, and news article transfer cards. We may also consent to a third party using this data, for example: we may provide data to advertisers to help them reach the target audience and to enable us to comply with our obligations to advertisers (i.e.: by displaying their ads to the target audience).

Please note that the websites of the companies we deal with, advertisers and our affiliates have their own policies, and if you access them, we will not bear any responsibility or claim resulting from those policies.

How is your data stored?

The data obtained from you is stored in a special site that enjoys high-quality electronic protection in order to avoid any attempt of hacking or theft.

We will store data for as long as necessary in accordance with this Privacy Policy or if required to comply with any law. The data may be transferred, stored, processed, and used by our affiliates or non-affiliated service providers in one or more countries outside the country to which you belong. It is also possible to transfer and store your payment data by our affiliate companies to process payments and provide technical support services.

Your personal information may also be transferred, stored and processed in a country that is not considered to have an adequate level of protection for personal information under European Union law or under the laws of the country in which you reside or the country of incorporation of the company. We have put in place appropriate safeguards (e.g. contractual obligations) in accordance with applicable legal requirements to ensure that your data is adequately protected. If your personal information is transferred to a foreign jurisdiction, it may be subject to the laws of that jurisdiction and we may be required to disclose it to the courts, law enforcement authorities or government agencies in that jurisdiction, but we will do so only under applicable laws.

What protection standards do we apply?

We are always keen to take all necessary measures, whether in terms of commercial, technological, technical and administrative terms, to ensure that data is dealt with safely and correctly and in line with this privacy policy, given the protection of data from obtaining, changing, disclosing or obtaining access to it illegally and unauthorized . We may use, for example, encrypted electronic technology to protect data as it is being sent to our Website, as well as an external electronic firewall, and electronic firewall technology on the host computer of our Website so that we can block malicious attacks on the network. However, employees, service providers and agents have full knowledge of how to access this information in order to carry out their work.

It is important for you to ensure that your password and the device you use to access our Website are protected to avoid any unauthorized access by third parties. You are entirely responsible for keeping your password strictly confidential, for example, be sure to sign out after you have finished using a common use device.

In fact, sending data over the Internet is not completely secure. Although we will do our best to protect the data, we do not guarantee the security of the data transmitted to our Website, and you are solely responsible for the risks of sending any data.

How can you access data and information to modify it?

It is possible to access and update data and information about your account and your transactions in the Website in certain cases.

Examples of data and information that you may access on the website are:

• Updated data regarding your most recent purchase orders.
• Personally identifiable information and data (including name, email, password, communications and personal advertising preferences).
• Payment settings (including credit/debit card information).
• Settings for email notifications.

You can refuse to receive our marketing communications in the future at any time by adjusting your customer communications preferences, through ……………………………………………… ................

Please note that if you cancel the subscription of marketing communications, you will continue to receive operational and service messages from us regarding the services or products you sell.

If you would like to request that we no longer use your information to provide services to you, contact us at ......, ............, p.o.box. ...... , Dubai United Arab Emirates. You can also email us at www.YallaPick.com.

However, we may retain a copy of your prior and subsequent registration information and data and use it as necessary to comply with our legal obligations, resolve disputes and enforce our contracts and agreements.

Social media:

We operate channels, pages and accounts on certain social media sites to inform, assist and interact with customers. We may monitor and record comments and posts made on these channels about us so that we can improve our Services.

Warrak Group for Electronic Transactions LLC is not responsible for any information published on these websites other than the information that we have published ourselves. We do not endorse the social media websites themselves or any information posted on them by third parties.

Your rights:

You have the right to view or access the personal information we hold about you. To obtain a copy, please email us at www.YallaPick.com

In addition, you have certain rights with respect to your personal information, subject to local law. It includes the following rights:

• Correct the information we hold about you;
• Delete your personal information;
• Restrict the way we use your personal information;
• Object to the way we use your personal information;
• Withdraw any consents you have given us to use your personal information;
• Receive your personal information in a usable electronic form and transfer it to a third party (the right to data portability);

If you wish to discuss or exercise these rights, please contact us at the detailed address below. If you find that any of the information we hold about you is incorrect or out of date, please send us an email to let us know and we will take appropriate steps to amend our records. We would also like to inform you that we may ask you to provide additional identifying information in order to be able to fulfill your requests.

The Cookies:

We use cookies (to personalize and improve your experience as a customer while you use our websites and mobile applications, and to provide you with relevant online advertising). Cookies are small data files that allow a website or mobile application to collect and store a range of data on your desktop computer, laptop or mobile device. These cookies also help us provide important features and functionality on our websites and our mobile applications, and we use them to improve your experience as a customer.

Modification or change to the privacy policy:

In the event that the policy of our Website and Application is modified or changed as a result of our work being constantly changed, the current version of the privacy policy will be published on the Website and will remain in effect since its publication on the Website or based on the date determined by us as its effective date. Reminders and notices of our terms and notices may also be sent periodically by e-mail, but you should check, through your frequent visit to our Website, for the latest changes.

You should check the Privacy Policy regularly. Your continued use of the Website following any changes constitutes your acceptance of this Privacy Policy as amended.

Children:

Our platforms are not intended to communicate with children under the legal age of capacity. By providing data about any person under the legal age of capacity, you agree as a parent and/or legal guardian to collect, use or process the information of the referred person as stipulated in the Privacy Protection Policy.

In the event of any inquiries about your data stored on the Website, please contact us through info@YallaPick.com and let us know the exact description of your inquiries, and we will answer and address them.

Note : 

Will not provide any services or products to any Office of Foreign Assets Control (OFAC) sanctioned countries in accordance with UAE law

Credit/debit card details and personally identifiable information will not be stored, sold, shared or rented to any third parties

Refund Policy: Refunds will be done on the original mode of payment